Frequently Asked Questions

How long does it take for my order to ship?

Orders are typically processed within the timeframe listed in our Shipping Policy. Once your order ships, you'll receive tracking information so you can follow it on its way to you. 

Can I cancel or change my order?

Orders may be canceled within 1 hour of purchase. After the 1-hour cancellation window has passed, we cannot guarantee that an order can be canceled or changed, as processing may have already begun. 

What is your return policy?

We accept eligible returns within 14 days of delivery. Items must be unworn, unwashed, unused, and in their original condition with tags attached. Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. 

Do you offer exchanges? 

Yes, when inventory allows. Because many Meadow Hart pieces are available in limited quantities, we cannot guarantee that another size or item will still be available. Contact us as soon as possible if you need an exchange. 

What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and details about the issue so we can make it right. 

How do I know what size to order?

Sizing can vary by style, so please check the sizing and fit information provided on each product page before ordering. 

How can I contact Meadow Hart?

You can reach us through our Contact page. For questions about an existing order, please include your order number so we can assist you more quickly.